Return and exchange policy
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event, where returns are not acceptable for particular products, the Website would clearly mention the same on the product description page.
In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc. the refund is processed. As a user, you may cancel your order at any time within 7 days of the delivery. But, in case of a customised product, you cannot cancel the order once the manufacturing process commences. You can cancel a customised product prior to its manufacturing process.
The Vendor may or may not provide return shipping to the Users. To facilitate the returns, you will have to follow the given steps before we can process the refund:
Lovleen Chawla (Entrepreneur)
I spoke with the experts at meddey after some convincing from my friend. Having used many knee packs for quite some time, I was a little hesitant in taking advice. Their expert explained pros n cons of various options like water bag, electric, gel and lentils, we choose lentil based contoured hot pack which snuggly fits the knee.I have to admit, I did not repent over my decision of going with their suggestion. The contoured knee pack from meddey has proven to be better than any I have used so far. Thanks to meddey and it's expert help I got right solution for my mother.
Lt.Col. R.C. Rattan (Retd.)
I am thankful to meddey for their swift and effective service. I needed a blood pressure monitor and it was delivered at my doorstep within a day of raising the request. The quality of their service is wonderful.
Vijendra Singh Jafa IAS (Retd.)
The orthopedic seat I purchased from you on 18th November 2016 has helped me immensely and brought great relief to my lower spinal pain. It is very soft and comfortable. I am using it almost all the time while sitting on chairs and sofas. I used it on the flight from Delhi to Dehradun and I use regularly in the car. It's a wonderful product. Thank you very much for delivering it with such speed and efficiency.
Dr.Geetanjali Nanda (Doctor)
My husband brought the Lumo lift for me from meddey after speaking with their team. My posture was going a little awry and of course, being doctors we know it would have long term implications. The lumo lift is a great posture feedback device and has been in the true sense a posture coach to me. I am already feeling better after three weeks of use.
Rachana Yaduvanshi (Working Professional)
I got in touch with meddey to find solution for my heel pain. I bought backjoy insoles which are very comfortable and amazingly light weight material! I can easily use these with multiple shoes. I also received very useful information material from meddey's expert on tips & exercises. Thank you meddey for truly being my health buddy!