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Return and exchange policy


We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event, where returns are not acceptable for particular products, the Website would clearly mention the same on the product description page.

In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc. the refund is processed. As a user, you may cancel your order at any time within 7 days of the delivery. But, in case of a customised product, you cannot cancel the order once the manufacturing process commences. You can cancel a customised product prior to its manufacturing process.

The Vendor may or may not provide return shipping to the Users. To facilitate the returns, you will have to follow the given steps before we can process the refund:

    • Log into your user account, select the item/order to be returned and generate a request. Return tab will be effective only for returns within permitted time period and items eligible for returns.
    • You can either contact our customer service department at +91 8586-012345 or email us at cs@meddey.com and inform us about the item along with its reference number that you would wish to return.
    • On receipt of request, within 3 to 5 business days, we will reply with an email from one of our shipping partners with instructions on how to securely arrange a pick-up or drop off from any nearby locations.
    • Please ensure that the products are packed in original shipping box and packaging material.
    • Once the product is received by Us, one of our team members will revert with a confirmation mail.
    • Return orders are first inspected by our quality control team. In case of any questions regarding your returns we will first contact you. If the inspection is positively cleared, we will process your refund. Please allow upto 15 working days before the items are inspected and the entire refund amount credited back to your account.
  • ADDITIONAL RETURN TERMS AND CONDITIONS:
    • Our 7 day return period starts from the day of the delivery. For returns to be eligible they must be shipped back within the time period.
    • Items that have been personalized from their original state while creating and delivering the order or special engravings will not be returned.
    • The appointment for a video call with a health care professional would be confirmed only after the User has made the payment. No refund would be made, if the User/patient cancels such appointment within 24 hours of the scheduled appointment.
    • The User shall receive full refund if the appointment is cancelled by the healthcare professional at any time. The User/patient has an option of choosing to seek refund back into his bank account or store it in the Website’s wallet, to use for his next appointment.
    • For urgent or same day video calls or interaction, the User/patient shall pay in full the prescribed fee, which shall be non-refundable.
    • In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
    • In some areas, where our logistic partners do not provide pick up facility, customer will have to courier the product to seller or our customer care centre as the case may be. Kindly check the area PIN code to check the status.

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